Returns + Warranty

If you need to cancel an order, you must contact us within 6 hours of when you placed your order at info@thecuratedny.com

Many pieces are custom made and once production begins on them, they cannot be cancelled. We also try to ship very quickly.

Questions about returns? Please email us at  info@thecuratedny.com


HOW ABOUT REPAIRS OR RING RE-SIZING?


Please contact us about repairs or rings that need to be resized. We can be reached at info@thecuratedny.com.


WARRANTY ON ENGAGEMENT RINGS + WEDDING BANDS

We offer a lifetime guarantee on wedding and engagement rings. If you experience any issues with your purchase, please contact us at info@thecuratedny.com or 646-675-2368 (during normal business hours). We are here to help!

If the issue is due to manufacturing, TCNY / Duende will cover any repair or replacement fees. Our warranty excludes coverage due to wear and tear and/or negligence. If we feel that it is a manufacturing defect, we will replace side or accent diamonds that go missing within the first year of purchase.

Any repairs or work not done by TCNY / Duende or the designers we carry will void this warranty. We stress the importance in choosing jewelry that is appropriate for your lifestyle.


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Returns  (Domestic returns/exchanges only. No international returns/exchanges.)
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Returns/exchanges are not accepted on personalized pieces unless we made an error. *Personalized includes custom hand stamping, specific chain lengths, chosen platings, rings (because they are sized as they are made), etc.*
Unless the item is damaged or we made a mistake, we do not cover shipping costs for sending items back to us.
You will not be refunded any shipping costs for returns.
All refunds will be issued the original cost minus a 20% restocking fee.
If you are exchanging or asking for store credit, you will not have to pay the 20% restocking fee. You will still be responsible for all shipping costs, however. 
We have the right to deny credit if the merchandise returned does not meet our return policy requirements. Please include original invoice and the reason for your return and send to: 

KING + CURATED
1 East Main Street, Retail 2
Beacon, NY, 12508
ATTN: RETURNS



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thecuratedny.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thecuratedny.com and send your item to: 1 East Main Street, Retail 2, Beacon New York US 12508.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We recommend shipping all items through UPS or FedEx. We are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. If you choose to ship via US Postal Service, do not require a signature. This will result in the package being returned to shipper. We are not responsible for missing packages. 
To return your product, you should mail your product to: 1 East Main Street, Retail 2, Beacon New York US 12508

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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