FAQ

HOW LONG DOES IT TAKE MY ORDER TO SHIP? (Domestic)

CUFFS:

Brass | Rose Gold | Yellow Gold | Silver:  Ships in 3-5 business days.

Textured cuffs: Ships in 2-3 Weeks. (unless the listing says "READY TO SHIP")

 
NECKLACES:

Silver | Rose Gold | Yellow Gold: Ships in 3-5 business days.

 
ORDERS THAT NEED TO BE RUSHED:

If you need any items rushed, please ask before placing your order. You can also choose to upgrade your shipping at check out. Keep in mind, if your order includes items that have a longer turn around time than others, they will hold up the entire order until they are ALL ready to ship.

 
HOW LONG DOES IT TAKE MY ORDER TO SHIP? (International)

This varies from country to country. It can take 3+ weeks. Please know that we are not responsible for any customs fees.  

 
HOW DO I ADJUST/FIT MY CUFF TO MY WRIST?

Follow this link to watch a tutorial :
https://www.instagram.com/p/BX3KdYIBxcp/?taken-by=thecuratedny
 
HOW DO I CARE FOR MY CUFF?

How to care for your BRASS cuff:

Avoid getting your bracelet wet, (in the shower, pool or sea/ocean) sweaty, (take off during work outs) and avoid spraying perfume on the cuff as well. Brass will oxidize over time. If you would like to polish brass, we recommend using "Bar Keepers Friend." Scrub with warm water and an abrasive sponge, rinse with soapy water, and dry off immediately with paper towel.

How to care for your PLATED cuff:

Avoid getting your bracelet wet (in the shower, pool or sea/ocean) or sweaty (take off during work outs) and avoid spraying perfume on the cuff as well. Take off at night and store in a safe place where it will not get wet or scratched.
 
MY ITEM IS A GIFT. CAN YOU GIFT WRAP IT AND LEAVE A NOTE FOR ME?

We gift wrap everything! If you want to add a special note, let us know!

 
HOW ABOUT REPAIRS OR RING RE-SIZING?

Please contact us about any repairs or rings that need to be resized. Most rings can simply be exchanged for a different size. 


INTERNATIONAL RING SIZES

All of our rings are standard US sizes. If you do not know your US ring size, we recommend having your finger sized by a local jeweler and asking for your US ring size. You can also try this website. We are responsible for sending you the ring size you ordered. However, we cannot be responsible for determining your ring size. 

  
IS WHOLESALE AVAILABLE?

We sell wholesale! If you are a legit business with your business EIN in hand, please email us at info@thecuratedny.com with subject title "WHOLESALE" to say hi!

 
RETURNS, EXCHANGES AND WARRANTY INFO

Please see our returns + warranty page.